Corporate Knowledge Management Cycle
Corporate Knowledge Management Cycle
Cycle of Knowledge Management
Involving the definition, extraction, integration, sharing, utilization, and innovation of knowledge.
Knowledge Sharing
Knowledge workers can effortlessly store their job-related insights in the knowledge management system using a user-friendly interface and standard operating procedures, contributing to the organization’s knowledge assets.
Design Concept
Design Concept
Lifecycle of Documents & Knowledge Management
Unlike other corporate assets, “documents” are not static objects; they have a certain lifespan. They are not the output of a single person’s work, and multiple users may continuously modify them based on real situations or feedback from other readers. The retention of old versions of documents, even after the creation of new versions, contributes to future referencing, tracking, auditing, and even rollback. This is why “document management” aligns closely with the concept of knowledge management among various software. Through different stages like creation, capture, organization, access, and use, documents and knowledge exhibit a spiral-shaped growth.
Knowledge communities and expert directories aid in exploring implicit knowledge within corporate entities.
Through a comprehensive document management system, you can efficiently handle documents and knowledge, fostering the spread and sharing of information (such as document subscriptions, forwarding, and reader feedback). However, many potential knowledge assets remain hidden within the experienced colleagues’ minds. Therefore, by establishing and nurturing knowledge communities, we can retain the professional expertise or experiences stored in the minds of knowledge workers during community interactions. The design of an expert directory allows the source of corporate knowledge – ‘people’ – to become accessible as ‘knowledge objects’ for colleagues to find and use. When encountering challenges, quick inquiries to the right person can be made through the information in expert directories, obtaining the necessary information. This enables knowledgeable workers to contribute their expertise, accelerating knowledge circulation and corporate operations, while also promoting the utilization and innovation of knowledge.
Preserving corporate process knowledge through the flow of knowledge
The business operation involves a series of steps and tasks. Integrating knowledge activities with daily operations helps employees work more efficiently. Each worker follows guidelines or information in this process. The eKM system provides document templates and organizes work procedures hierarchically. Through a knowledge classification method and document review process, the system embeds business process knowledge. As long as each worker completes their assigned tasks, the system naturally assists in preserving the knowledge assets throughout the entire process, making process knowledge essential for business operations.
Features
Features
The product series of eKM have consistently secured the first position in the Knowledge Management category at the 10th and 11th ‘IT Best Choice’ awards organized by the Institute for Information Industry. Collaborating with the top two BPM leading brands in the domestic market, eKM 4.8 offers the flexibility to choose the suitable Uniflow or GenieWorkflow process engine according to your requirements. It also integrates with the leading Chinese full-text search provider, Tornado Technology, to meet users’ needs in document review processes while enhancing the precision and efficiency of full-text search.
